Effective: October 23, 2026 · TaskRunnerz · 862-235-4884 · contact form
1. What we collect
- Contact and booking details: your name, phone, email, service address, any building access notes (unit, doorman, lockbox), and the job details you give us.
- Job safety details: for painting, the year your home was built, whether it’s rented or owned, and whether a child under 6 lives there. Lead-safety rules require us to ask.
- Photos: the ones you send us (for example for exterior painting estimates or claims), and the ones we take of the work.
- Payment details: these are handled by WooPayments and Stripe. We see the card type and last four digits, never the full card number.
- Website data: cookies and analytics such as pages viewed, device and approximate location. We use Google Analytics (through Google Site Kit) and Jetpack site statistics.
- Calls and messages: a record of our texts, emails and calls with you.
2. How we use it
We use your information to:
- deliver and schedule the service, and confirm bookings;
- process payments, refunds and cleaning plans;
- meet our legal duties, including contracts, lead-safety records, tax and licensing;
- handle claims and support;
- improve the website.
We only send marketing if you opt in.
3. Who we share it with
- The people doing your job: our team or vetted subcontractors see only what they need for that job (address, access notes, job details).
- Service providers: WooPayments and Stripe (payments), our website host, our email and SMS providers, and analytics. They may only use your data to provide their service to us.
- Your building: only when a certificate of insurance or access arrangement needs it (for example your name and unit number).
- When the law requires it: regulators or authorities, or to protect our rights in a dispute.
We do not sell your personal information, and we don’t share it for cross-context advertising. Your mobile number and SMS consent are never shared with third parties for their marketing.
4. How long we keep it
| Record | How long we keep it |
|---|---|
| Home improvement contracts and related records | At least 6 years |
| Lead-safety records | At least 3 years |
| Tax and payment records | As tax law requires |
| Other booking data | While you’re a customer, plus 24 months |
| Raw photos not needed for the above | Deleted within 12 months |
5. Your choices and rights
- You can ask to see, correct or delete your information by emailing our contact form (taskrunnerz.com/contact-us/). We’ll reply within 30 days. Some records must be kept for the periods above even if you ask us to delete them.
- Marketing: reply STOP to texts, or use the unsubscribe link in emails.
- Cookies: use your browser settings. We honour Global Privacy Control signals.
6. Security
We use encrypted connections, access controls and reputable processors. No system is perfectly secure. If a breach affects you, we’ll notify you as the law requires.
7. Children
Our services are for adults. We don’t knowingly collect information from children under 13. The “child under 6” question in section 1 is about the household, for lead safety, and collects no information about the child.
8. Changes
We’ll post any updates here with a new effective date.